A specialized insurance resource center, not a generic call center.
Most traditional BPO and offshore outsourcing firms treat operations as a volume commodity. They assign anonymous agents to ticket queues, rely on rote scripts, and suffer from 40%+ annual turnover.
In insurance — especially surplus lines filings, multi-state licensing, and complex policy intake — mistakes lead directly to state compliance fines, stamping office rejections, and lost carrier appointments.
Simple Sourcing operates differently: we train for insurance domain specifics, work during US business hours (CST), and place named teammates directly inside your day-to-day workflow.
Rooted in Guatemala
Guatemala combines high English proficiency, a vibrant professional talent pool, and complete timezone alignment with North America.
By building sustainable, dignified careers for our team members, we create an environment of loyalty, precision, and genuine accountability that directly benefits every client we serve.
Why Simple Sourcing in Guatemala?
Central timezone alignment, bilingual insurance talent, and career stability create an operations extension that genuinely feels in-house.
Real-Time CST / EST Alignment
Located in Guatemala (Central Standard Time), our team works during your exact business hours. Urgent state filings, broker questions, and policy updates happen live, not overnight.
Dedicated Named Professionals
You work with named, accountable specialists who understand your agency's nuances. No rotating queue of anonymous agents where you have to re-explain your workflow every Monday.
Bilingual Insurance Fluency
Deep English proficiency with a cultural understanding of the US insurance market, plus native Spanish capabilities to serve multilingual policyholders and commercial accounts.
Accountable Community Impact
Every engagement directly supports sustainable, high-skilled career opportunities for families in Guatemala. We hold ourselves accountable to both our US clients and our local community.
Flexible Engagements
No rigid packages, no forced bundlesWe start with your exact operational bottleneck — whether that's surplus lines backlog, licensing renewals, or dedicated CSR support — and scale organically as your agency grows without locking you into monolithic enterprise contracts.
Direct Specialist Access
No account-manager telephone gamesYou collaborate directly with named specialists executing your work inside your agency's Slack, Teams, or email. Real-time questions get answered live in CST business hours without bureaucratic middle layers.
Institutional Retention
Low turnover keeps process knowledge intactTraditional offshore BPOs suffer from 40%+ turnover that constantly breaks workflows. By providing dignified compensation and clear career paths in Guatemala, we maintain long-term retention and unbroken knowledge of your book.
Zero-Lapse Accuracy
State stamping & compliance verified earlySurplus lines filings, stamping office affidavits, and NIPR licensing renewals are audited and submitted well before state deadlines — keeping your agency completely clear of compliance fines and audit panics.
Ready to eliminate your back-office bottlenecks?
One straightforward 15-minute conversation with our operations leadership to evaluate your surplus lines, licensing, or staffing backlog.